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Centralized support when and where you need it

帐户管理服务

We have organized a centralized account management model to support all of your operations consistently, 包括关键数据收集, 分析和报告. 我们的卓越技术 & 账户管理 Support (TEAMS) structure uses digital systems to connect ChampionX field support, Digital Remote Expert Access Managers (DREAM) teams and RD&E到你的操作. Remote management via TEAMS increases speed to solution while decreasing cost to support.

联系专家

Speed-to-solution is more important now than ever and we are leading the charge in this area.
The 远程专家中心 is the industry’s first-to-market system that uses our robust global Technical and 研究, 发展 & Engineering resources to bring field issue resolution faster 和更多的 efficiently than previous methods. 这个概念采用了增强, 混合, and virtual reality wearables specifically designed to bring our experts to any field, any time and solve problems in minutes. This midstream remote management system has allowed us to revolutionize your field service operations, so you can make the most of your time and money. Our Remote Experts can now see the issues that our field representatives are seeing in real time. 安全风险, cost and time associated with travel and working in the field are significantly reduced.

Our field reps are equipped with an entire organization of technical resources at the touch of a button. The TEAMS Center supplies a technical hotline which allows our technicians to quickly and easily access the vast knowledge, 经验, 以及世界各地的数据. The technical hotline supports increased speed-to-solution as well as the quality of the solution because of the ability to leverage a larger pool of resources faster.

Our process allows for us to become increasingly faster and smarter at solving our customers’ problems. The TEAMS Center is staffed by engineers, scientists and business partners that form the link between your business operations with valuable insights and intelligence gleaned from large amounts of data. By documenting the challenges along with the associated solution, we increase the capacity and efficiency of our field reps. Gaining faster access to historical expertise and knowledge is a differentiator and creates value for our customers.

We understand not all problems can be solved remotely. However, that does not mean that they cannot be solved quickly and correctly. The TEAMS Center created a new process for the deployment of technical resources when they are needed. A decision tree was developed to identify the most efficient and effective way to dispatch and leverage these technical resources.

Centralizing information and data to obtain valuable insights that directly affect our customer’s profitability is a core principle for the TEAMS Center. We work to create unique ways to understand information and data that can be directly correlated to improved profitability.
The TEAMS Center also leverages digital technologies to provide value-driven reports to our customers. 这些报告提供了自动化的, contextualized KPIs that communicate the value of the chemical program. The digital drivers that are important to our customers are important to us as well.

为什么和我们合作?

7,300+

员工

60+

国家

40+

生产地点

400+

科学家和技术人员